GENERAL

 

Q: Where are you located?

We are an online business based in South East Melbourne, Australia. We are able to service brides and grooms all around Australia via regular or registered post. (Please note at this time we do not ship internationally).

 

Q: We don’t live in Melbourne or Victoria! Can we still work with you?

Of course! We can correspond by phone and email in order to connect and determine what it is you require for your wedding stationery. We are able to mail you your wedding invitations and other items by registered post. Alternatively, we can mail invitations directly to your guests by regular post to save you time and doubling up on postage. Charges apply, please enquire here.

 

ORDERING AND PRICING

 

Q: How far in advance do we need to book your services?

Like many things when planning your wedding, the sooner you book with us, the sooner you can relax! Where possible, we recommend you order your wedding invitations and matching stationery at least six months prior to the big day. For example, if you are getting married in December 2015, we recommend you book our services no later than June 2015.

It is good to keep in mind that Saves the Dates are normally sent out at least 6 to 12 months prior to your wedding (this is particularly important for a destination wedding). Wedding invitations and matching stationery are normally sent out 8 to 12 weeks prior to your wedding.

 

Q: What turnaround time can we expect on our wedding invitations and/or stationery?

Average turnaround time is two to four weeks. Turnaround time depends on the level of customisation i.e. whether you choose an existing design from our portfolio (average two to four weeks turnaround) or wish to work together on a custom design specific to your needs (up to eight weeks turnaround). If you require a rush order, please contact us here.

 

Q: What is the normal process when working with you?

You are welcome to:

– select a design from our portfolio, specify the items and quantity you require and your colour/pattern preference (get in touch here)

– or get in touch with us to discuss a custom design specifically for you (price on application)

 

Q: How much are your wedding invitations and other items?

Please contact us for pricing. Fixed pricing applies for existing designs in our portfolio (regardless of colour/fonts). Pricing varies for custom designs.

 

Q: Do you have a minimum order quantity?

Yes. A minimum order quantity of 20 pieces (e.g. 20 wedding invitations plus matching stationery, if applicable) is required. We recommend you order at least 3 to 5 additional pieces as spares.

 

Q: How and when do you accept payment for an order?

Payment can be made via direct bank deposit or PayPal. Full payment upfront is required before an order is produced.

 

Q: We have an allocated budget for our wedding invitations and stationery. Can we still work with you?

Please enquire with us, we would love to be able to help you by making your wedding invitations and stationery dreams a reality. We will let you know what we can create within your budget and if we can assist.

 

 

DESIGN

 

Q: I like a design from your portfolio but the colours and/or fonts don’t suit the theme for our wedding. Can these be changed?

Absolutely. We will send you a design brief to understand your theme and can work with you to alter the colours and/or fonts to your tastes.

 

Q: I like a design in your portfolio and I am after matching Save the Dates, RSVP cards, Wishing Well cards, Place cards, etc. Can you create these for me?

Yes, we can. Please contact us and let us know which design you are after and we can send you a price list for all matching items.

 

Q: I can’t see what I am looking for on your website. Can you customise our wedding invitations and stationery for us?

Absolutely. We love working with our customers to create something they love that reflects who they are as a couple.

The design brief is the first step we take, to understand what you are looking for with regards to your wedding theme and colours.

Based on the design brief, we will produce two prototypes to choose from (a deposit may apply to cover the cost of materials used to create the prototypes, which can be deducted from the total cost of an order).

Full production begins based on the prototype selected by you and begins following receipt of full payment.

 

 

OTHER

 

Q: Can you deliver items for our Melbourne wedding reception straight to the venue? Do you charge a travel fee?

Please contact us if you require this service (travel and/or setup fees may apply depending on location). Please note, in the majority of cases, setup is carried out by the venue itself and we unfortunately cannot take responsibility for the items once they are delivered to the venue.